Latest News
South Dublin Tidy towns 01 February 2012, 12.15
A South Dublin County Tidy Towns public meeting is taking place in Tallaght Stadium on Thursday 16th February at 7.30pm. Speakers will include a Tidy Towns competition adjudicator, Public Realm Designer, speaker from Lucan Tidy
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Volunteer Centre Newsletter - January 12 05 January 2012, 16.58
Volunteer Centre Newsletter
Monday 9th January 2012
New Community Hub Announced.
Are you a small community group in South
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Celebrate Volunteering! 17 November 2011, 14.40
Celebrate Volunteering on 5th December International Volunteer Day
As you know, 2011 celebrated the European Year of Volunteering and we had many events in South Dublin
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New quality mark for volunteering! 07 November 2011, 15.25
Volunteer Ireland is delighted to announce that they recently secured funding from the EU as part of the European Year of Volunteering 2011 to develop a framework for a national quality standard for involving volunteers. This
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| Statement of policy The ANYORG is committed to providing .................................................................. We recognise that we may make mistakes from time to time, and that people may feel that the service they have received from us, or tried to receive from us, is unsatisfactory. We encourage feedback, both positive and negative, on all aspects of our policy and operations, so that we can maintain and improve standards on an ongoing basis. If an individual or organisation chooses to make a formal complaint, we will deal with this as quickly and fairly as possible and put things right where appropriate. Procedures 1. General principles (Back to Top) 1.1 Scope The purpose of this document is to set out for all parties concerned the ANYORG code of practice for dealing with formal complaints. (It cannot be used as an alternative or additional complaints mechanism to the ANYORG grievance and disciplinary procedures, which deal with the relationship between the ANYORG staff and management committee.) 1.2 Responsibility The ANYORG Manager is responsible for ensuring that the policy and the procedures in this document are implemented efficiently and effectively. All other staff and volunteers (including voluntary management committee members) are expected to facilitate this process. 1.3 Eligibility Anyone using or trying to use ANYORG?s services can make a complaint. This includes potential, current and past volunteers, voluntary organisations, statutory bodies, etc. However, the ANYORG does not respond to anonymous or abusive complaints. 1.4 Treatment of complaints Complaints are taken seriously. Each complaint is treated equally, sensitively and in confidence. All complaints are handled with an open mind and investigated without prejudice. Complaints are dealt with promptly in an attempt to resolve them as quickly as possible. All complainants will receive a written explanation of the ANYORG response to their criticism. 2. Complaints method 2.1 First step Complaints should be in writing, addressed to the ANYORG Manager. The Manager will respond to the complaint within five working days of receipt. If it requires further investigation, the complainant will be made aware of this. It is hoped that most complaints will be resolved at this stage. 2.2 Second step If the complainant is unhappy with the reply they have received (or if the original complaint is actually about the ANYORG Manager), they can appeal in writing to the chair of the ANYORG management committee within five working days. The chair of the management committee will let the complainant know in writing, within five working days of receiving this letter, that the complaint is being investigated further and that it will be presented to the next meeting of the management committee. The management committee?s decision is final. 3. Monitoring and evaluation 3.1 ANYORG complaints The ANYORG monitors and evaluates complaints about the organisation on a regular basis and seeks to make ongoing improvements. 3.2 Feedback Constructive feedback on this document is always welcome. The ANYORG will ensure that the management committee consider it, if appropriate 3.3 Review This document will be reviewed by the management committee on an annual basis, or sooner if circumstances change. |